2019 Course Program

Establish Relationships for Customer Confidence

Establish Relationships for Customer Confidence

Course Objectives:

  • Develop knowledge of organisation’s product or service offerings and customer profile
  • Establish customer rapport to build customer confidence in accordance with the organisation’s guidelines
  • Provide post-sales follow up in accordance with the organisation’s guidelines
  • Respond to service opportunities and escalated service challenges to reinforce customers’ confidence in the organisation

Dates: 22nd - 23rd May 2019

Costs: Variable see Course Details

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Customer Focused Service Excellence

Course Objectives:

Keeping in touch with your customers and giving them a good service is not just about smiling and being friendly. It is an approach to your work whatever you are doing. In providing excellent service, new customers become repeat customers. Happy customers are much easier to deal with than irate customers. This training program is for professionals who want to make a significant contribution to their company’s image and bottom-line as well as to be successful in the area of customer service.to service opportunities and escalated service challenges to reinforce customers’ confidence in the organisation

Dates: 27th - 28th May 2019

Costs:  $342.50 per pax

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ES WSQ with ICDL Certification: Perform Presentation Functions (PowerPoint 2016)

Course Objectives:

This module enables learners to demonstrate competence in using presentation tools on a computer. Learners will be able to accomplish tasks such as creating, formating, modifying and preparing presentations using different slide layouts for display and printed distribution.

Dates: 30th - 31st May 2019

Costs:  Various See Course Program

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Manufacturing Workforce 4.0

Course Objectives:

Join us for a half-day symposium and hear from industry speakers who will share insights on solutions and tools in the current landscape. You will also explore different perspectives on talent development of future workforce to be 4.0 ready.

Dates: 31st May 2019

Costs:

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Ensuring Email Etiquette

Ensuring Email Etiquette

Course Objectives:

This workshop will help learners develop their abilities to overcome the difficulties of putting thoughts into words, and forming words into presentable and effective email messages

Dates: May 2019

Costs: SG$267.5 per px

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Critical Thinking - Sun Tzu’s Art of War Style

Course Objectives:

  • Understand the components of critical thinking and its benefits
  • How Sun Tzu’s Art of War can be used to influence your thinking process
  • Identify and neutralise barriers to critical thinking
  • Learn how to conduct a situational analysis
  • Apply the Five Factors of the Art of War to enhance your critical thinking ability
  • Moving from Problem centric approach to a Solution focused strategy
  • Perform at your peak by sharpening your critical thinking skill
  • Using the power of subconscious competence to boost your critical thinking and make effective decisions
  • Identify and neutralise emotional manipulation and deceptive reasoning

Dates: 13th June 2019

Costs: $267.50 per pax

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HP Masterclass - Colour Fundamentals Training

HP Masterclass - Colour Fundamentals Training

Course Objectives:

This program is targeted at Print Media production professionals

Dates: TBD

Costs: SG$2,100 per px

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Develop Team Leaders

Develop Team Leaders Through Capability Development & Coaching

Course Objectives:

The program focuses on three core competencies of leadership:


  • Identify team leaders’ skill requirements
  • Facilitate learning opportunities of team leaders
  • Coach team leaders 

Dates:

Costs: See Attached Program

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Facilitate Team Leadership

Facilitate Innovation & Team Leaders to Implement Change

Course Objectives:

The program focuses on three core competencies of leadership:


  • Facilitate innovation at the workplace
  • Manage the implementation of change strategies and processes
  • Monitor and evaluate impact of change on team leaders 

Dates:

Costs: See Attached Program

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